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Privacy Policy

Last updated: October 2025

1. Introduction

Welcome to The Inner Sanctum Group (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or interact with our services.

By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal details: name, email address, phone number, billing and delivery address.

  • Payment information: processed securely through third-party payment providers (we do not store card details).

  • Account information: if you create an account, we store your login credentials and order history.

  • Customisation data: any images, text, or designs uploaded for personalised products.

  • Communication data: messages, emails, or forms you send to us.

  • Technical data: IP address, browser type, device information, and cookies to improve website functionality.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders.

  • Provide customer service and support.

  • Personalise your shopping experience.

  • Send order confirmations, updates, or important service messages.

  • Improve our products, website, and services.

  • Conduct marketing and promotions (only with your consent).

  • Comply with legal obligations.

4. Marketing and Communications

If you opt-in, we may contact you by email or social media with news, offers, and updates about our products or partner artists.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

5. Cookies

Our website uses cookies to:

  • Enable website functionality (shopping cart, checkout, login).

  • Analyse website performance and visitor behaviour.

  • Personalise your experience.

You can control or disable cookies in your browser settings, but this may affect website performance.

6. Sharing Your Information

We only share personal data with trusted third parties when necessary to:

  • Process payments (e.g., Shopify Payments, PayPal, Stripe).

  • Deliver orders (e.g., Royal Mail, Evri, DPD).

  • Manage our website and analytics (e.g., Shopify, Google Analytics).

We do not sell or rent your personal information to any third party.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
All payment information is encrypted and processed securely through our payment providers.

8. Data Retention

We retain your information only for as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.
You may request deletion of your personal data at any time (see Section 10).

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal data.

  • Object to or restrict certain processing activities.

  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the details below.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

The Inner Sanctum Group
Email: business@theinnersanctumgroup.co.uk
Address: 22 Knights Road, Derbyshire, DE73 5WW, United Kingdom

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will always be available on this page, and the “Last updated” date will be revised accordingly.